Team Lead Level Preferred from Tech Support Company ( Reference Id :NTL)

      Team Lead Level Preferred from Tech Support Company

Reference Id :NTL

Job Designation                             :  Team Lead Level Preferred from Tech Support Company

 Place Of Joining                            :   Noida

Qualification                                  :  Graduate  (Technical graduate would be preferred)    

Vacancies                                      :10

Experience                                    :  Ø  Must have a good understanding of a “service business” in a high tech environment.

Ø  Minimum 3 years of experience in related function is required (Technical Call centre preferred)

Ø  Demonstrated leadership abilities and achievement oriented.

Ø  Excellent analytical and problem solving skill, combined with ability  to provide quick resolution to the problems.

Ø  Experience in coaching and staff development is mandatory.

Ø  Must be a customer service oriented and should believe in team work , collaboration, adaptability and initiative.

• Excellent verbal and written communication skills in English.  

Salary Package                              :  Maximum CTC 3.0 LPA

Cabs and meals would be provided

Work Details And Responsibilities : Ø  Experience leading others, directing and engaging team members to get the very best out of them.

Ø  Motivate a team of Technical Support Executives through performance coaching, training.

Ø  Facilitate customer resolution for escalated calls and engage the necessary technical support.

Ø  Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied.

Ø  Report operational achievements and progress to the operations manager on a regular basis including statistical analysis and improvement of action plan.

Ø  Work with other managers to ensure operational consistency.

Ø  Flexibility and the ability to work under pressure towards tight deadlines.

Ø  Ability to work without close supervision, define direction and comply with overall strategy and objectives.

Ø  Extensive knowledge of a wide range of technologies and experience in a senior technical support role.  Technical skills must include MS Windows operating systems, MS Office Suite, MS SQL Server, and IIS.

Ø  Develop a strong relationship with the sales team to increase support services agreements sales.

Ø  Deliver and exceed on all team performance targets.

Skills Required                               :

• Can work independently

            • Detail-oriented and highly organized multi-tasker.

            • Result driven

Gender                                           :Both

 NOTE : Interested Candidates Should Send their Updated resumes for shortlisting to the concerned persons directly to the Email id  mentioned below.

***   Please don't apply online   ***

Contact Details for Interview : 

Name of the person   :   Space consultant

Mobile                        : 9990725853

Email Id                     :  spacencrconsultancy@gmail.com

Please mention JOB TITLE of post while sending mail with updated resumes.