Customer care Executive ( Reference Id : NCCE)

Customer care Executive

Reference Id : NCCE

Job Designation                            :  Customer care Executive

Company profile                            : BPO Services

Place Of Joining                            : New Delhi

No. of vacancies                            :100

Qualification                                  : UG/G

Experience                                     : Freshers -2years exp.in international BPO

Salary Package                              :

Monthly Fixed – 11000

Variable – Upto Rs. 20,000

Cabs – Pick and Drop Facility

Meals – Dinner

Shift (Job timing)                           : UK Shift (2:30 pm to 12:30 am)

Work Details And Responsibilities   :  UK Outbound Survey Process

Skills Required                                   : Good Communication Skills in English

Gender                                                :Both

NOTE : Interested Candidates Should call the concerned persons 

             directly to the mobile numbers mentioned below.

***   Please don't apply online   ***

Contact Details for Interview : 

Name of the person   :  Space Consultants

Mobile                       : 9990725853

 Email Id                     :  spacencrconsultancy@gmail.com

 Please inform JOB TITLE of post while calling or sending mail.

Performance Specialist / Quality Analyst (Only Tech Sale/ Tech Support background), BPO/ KPO Industry ( Reference Id :NPP )

Performance Specialist / Quality Analyst (Only Tech Sale/ Tech Support background), BPO/ KPO Industry

Reference Id :NPP

Job Designation                              :Performance Specialist / Quality Analyst (Only Tech Sale/ Tech Support background), BPO/ KPO Industry

Company profile                            :Web development 
Shift timings                                   :    US shift (Night shift)- 8:00 AM- 05:00 PM
Place Of Joining                            :   Noida,
No. of vacancies                            :  10

Qualification                                  :UG/Graduate/PG

Experience                                    : 1-2 yrs in relevant field.

 

Salary Package                              :As Per company Norms

Work Details And Responsibilities :

Tracking the trends and preparing an action plan to overcome challenges.
· Decreasing the Refunds and Charge back by ensuring the quality to check the hygiene, Compliance and Behavioral issues.
· Monitoring sales, Tech and customer service calls on required parameters to monitor the compliance followed by the agents across the Lob's.
· Working on major factors- Increasing revenue, decreasing AHT, Inbound and Outbound call ratios, fraudulent activity on a customer account etc.
· Reports and Audit analysis to prepare an effective action plan within a given time interval. Preparing Audit sheet/trackers depending upon the nature of audit and the desired results to be obtained /required by the operations.
· Conducting Calibration sessions within the Quality team and ops.
· Getting trained on projects within a stipulated time line from the Process owners and specialist, training the QA'son the same and then conducting Audits on the same to obtain the desired result.
· Prepare periodic reviews and reports on Quality and implement Process Improvement Projects.
· Identified the grey areas in the team and conducted team refreshers regarding the same. This helped not only in improving the quality of calls evaluated but the calibration issues within theteam as well.
· To enhance customer quality, take team sessions and training (like briefing before the team logs in, discuss the quality sheet and the major improvement attribute) on weekly basis. 

· Track trending of Attributes(Quality & Business) and arrive into solutions & suggestions in favor of client's business. This has helped the organization to reduce defects in terms of Quality Monitoring.

 Skills Required                              :

Excellent communication and written skill

Gender                                           :  Both

NOTE : Interested Candidates Should call the concerned persons 

             directly to the mobile numbers mentioned below.

***   Please don't apply online   ***

Contact Details for Interview : 

Name of the person   :   Space consultant

Mobile                       :  9990725853
 Email Id                     :   spacencrconsultancy@gmail.com

Please inform JOB TITLE of post while calling or sending mail.

Process Associate/Sr. Process Associate ( Reference Id :NPAS )

Process Associate/Sr. Process Associate

Reference Id :NPAS

Job Designation                              :Process Associate/Sr. Process Associate

Company profile                            :BPO/ITES
Place Of Joining                            :   Delhi/NCR
No. of vacancies                            :  25

Qualification                                  : Pursuing Graduation/Graduate/Pursuing Post Graduation/Post Graduate
 Experience                                    :    0 - 5 Years
 Shift timings                                  : 6:00 am to 2:30 pm (Australian shift)  

Salary Package                              : 
 Incentives apart from the fixed salary
Pick & drop and meal will be provided  

Work Details And Responsibilities :
Telecom Sales

 Skills Required                              :

Good communication skills 

 Good Convincing Skills

    Good customer interactive skills.

Gender                                           :  Both

NOTE : Interested Candidates Should call the concerned persons 

             directly to the mobile numbers mentioned below.

***   Please don't apply online   ***

Contact Details for Interview : 

Name of the person   :   Space consultant

Mobile                       : 8139930303,9990725853 
  Email Id                     :   shilpa.jeevika@gmail.com

Please inform JOB TITLE of post while calling or sending mail.

Process Associate/Sr. Process Associate ( Reference Id :NPAS )

Process Associate/Sr. Process Associate

Reference Id :NPAS

Job Designation                              :Process Associate/Sr. Process Associate

Company profile                            :BPO/ITES
Place Of Joining                            :   Delhi/NCR
No. of vacancies                            :  25

Qualification                                  : Pursuing Graduation/Graduate/Pursuing Post Graduation/Post Graduate
 Experience                                    :    0 - 5 Years
 Shift timings                                  : 6:00 am to 2:30 pm (Australian shift)  

Salary Package                              : 
 Incentives apart from the fixed salary
Pick & drop and meal will be provided  

Work Details And Responsibilities :
Telecom Sales

 Skills Required                              :

Good communication skills 

 Good Convincing Skills

    Good customer interactive skills.

Gender                                           :  Both

NOTE : Interested Candidates Should call the concerned persons 

             directly to the mobile numbers mentioned below.

***   Please don't apply online   ***

Contact Details for Interview : 

Name of the person   :   Space consultant

Mobile                       : 9990725853 
  Email Id                     :   spacencrconsultancy@gmail.com

Please inform JOB TITLE of post while calling or sending mail.

Associate Projects (Chat& Voice) ( Reference Id :APS )

 

Associate Projects (Chat & Voice)

Reference Id :APS

Job Designation                             :  Associate Projects 
                                                             (Chat& Voice)

Company Profile & Website          : A MNC started by IIT Delhi Alumni.

Place Of Joining                            :   Noida

No. Of Vacancies                           :   3

Qualification                                  :

Graduate/ B.Tech/ PG but regular MBA can not apply

Experience                                    :   Min 1 year and Maximum 2 years in International BPO. 
More than 2 years experience candidates are not eligible.

Salary Package                              :  Upto Rs 3.0 LPA

Shift timings                                   :   Rotational Shift

Work Details And Responsibilities :   
Proactively develop client relationships by means of chat/Mails.
· Affiliate management
· Effectively communicate with existing clients over the phone
· Follow up for payments.
· Meet expected levels of activity and results.
· Record all pertinent information into the Company’s database ensuring the
integrity of the database.

Skills Required                               :

  Excellent communication skills both verbal and written.

Gender                                           :   Male

NOTE : Interested Candidates Should call the concerned persons 

             directly to the mobile numbers mentioned below.

***   Please don't apply online   ***

Contact Details for Interview : 

Name of the person   :   Space consultant

Mobile                       :   9891380178
Email Id                     :  placement.srivastava@gmail.com

Please inform JOB TITLE of post while calling or sending mail.

Finance Executive ( Reference Id :IBPO4 )

 

  Finance Executive

Reference Id :IBPO4

Job Designation                             :   Finance Executive

Company Profile & Website          :   International BPO

Place Of Joining                            :   Gurgaon

No. Of Vacancies                           :   20

Qualification                                  : 
* B.Com/B.B.A/ Any Graduates with sound knowledge of  


   accounts.
*Undergrads waiting for their final year results could be considered 


  if they do not have any back logs in the previous years with more 


  than 50% in average.
* Candidates Who are pursuing regular MBA or Passed outs of 


   Regular MBA,CA,B.tech are not eligible  .

Experience                                    :   0-2 years max

Salary Package                              :  12k to 16k Gross + Cab+ Meal

Shift timings                                   :   24 * 7

Work Details And Responsibilities :  
* The employee would work on the projects of International 
    Financial Clients of the company's – BPO Division.
*  A lot of Client Interaction would be involved.
*  Maintaining Reports on Excel.

Skills Required                               :  

* Should be comfortable 24*7
* This is for high end blended process so Very Good Comm. Skills 

    is a mandatory

*  Very Good Communication Skills.
*  Thorough knowledge of Basic Accounts required (such as 

    mutual funds, insurance, investments, bank Reconciliation only).
*  Profile is not related to Accounts Receivable/ Accounts  

    Payable,Profit & Loss Account, Taxation and Audits.

Gender                                           :   Both

NOTE : Interested Candidates Should call the concerned persons 

             directly to the mobile numbers mentioned below.

***   Please don't apply online   ***

Contact Details for Interview : 

Name of the person   :   Space consultant

Mobile                      :   9990725853//07702145759// 9582981494 //

(For Early response)           

Please inform on phone that you want to apply for Finance Executive post.

Finance Executive ( Reference ID : IBPO1 )

Finance Executive

Reference ID : IBPO1

Job designation                     :   Finance Executive

Industry                                 :   A leading Multinational Fortune 
                                                   500 Company.

No. of Vacancies                   :    20

Qualification                          :  B.com and B.B.A candidates, 

                                                    any graduate with sound 

                                                    knowledge of  accounts.

* Under Grads waiting for their final year results could be 

   considered if they do not have any backlogs in the previous 

   years with more than 50 % in average.

* Candidates pursuing regular MBA and MBA passed outs are not 

   eligible.

Experience                             :   0-2 years max

Place of joining                       :   Gurgaon

Salary package                       :  12K - 16 K Gross per month + 
                                                    Cab + Meal

Skills Required                       :   Very good communication skills 

*Thorough knowledge of basic accounts

 (such as Mutual Funds ,Insurance,Investments,Bank reconciliation only Profile is not related to Accounts receivable,Accounts payable, Profit and loss accounts,Taxation and Audits)

* MS.Excel Knowledge would be an added advantage

 

Cab facility                              :  Available

Work responsibilities              :  The employee should work on the projects of international financial clients of the  company.

* To maintain Excel reports 

* A lot of client interaction would be involved

Shift timings                             :  24*7

Gender                                       : Both

Interview Details

Place of Interview   :   Gurgaon

Time  :   3.00PM-6.00PM

Selection procedure  :   Interview

NOTE : Interested Candidates Should call the concerned persons 

             directly to the mobile numbers mentioned below.

***   Please don't apply online   ***

Contact Details for Interview : 

Name of the person   :   Space consultant

Mobile                      :   +919502777460,+917702145759,

                                      +919891417909